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Privacy Notice of CustomFlow.ai

Last updated: January 10, 2025

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Our Commitment to Your Privacy

At CustomFlow.ai, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy statement explains how we collect, use, and protect your information when you use our AI-driven product configurator platform and visit our website.

Information We Collect

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Information You Provide to Us

  • Contact information (name, email address, phone number)

  • Company information (company name, job title, industry)

  • Login credentials for your CustomFlow.ai account

  • Configuration preferences and settings

  • Feedback and support requests

Information Automatically Collected

  • Usage data (features accessed, time spent on platform)

  • Device information (browser type, IP address, operating system)

  • Cookie data (see our separate Cookie Policy for details)

  • Analytics data about how you interact with our platform

How We Use Your Information

We process your personal data for the following purposes:

  • Providing and optimizing our AI-driven product configurator services

  • Managing your account and delivering customer support

  • Sending relevant product updates and communications

  • Analyzing platform usage to improve our services

  • Ensuring platform security and preventing fraud

  • Complying with legal obligations

Legal Basis for Processing

We process your data based on:

  • Contract performance when providing our services

  • Legitimate business interests for platform improvement

  • Your consent for specific processing activities

  • Legal obligations we must comply with

Data Sharing and Recipients

We share your data only with:

  • Our carefully selected service providers who help operate our platform

  • Your organization (if you use our services on behalf of your employer)

  • Legal authorities when required by law

We do not sell your personal data to third parties.

International Data Transfers

When we transfer data outside the EU/EEA, we ensure appropriate safeguards through:

  • Standard contractual clauses

  • Adequacy decisions by the European Commission

  • Other legally approved transfer mechanisms

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest

  • Access controls and authentication measures

  • Regular security assessments and updates

  • Employee training on data protection

Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

Data Retention

We retain your personal data only for as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Fulfill legitimate business purposes

Changes to This Notice

We may update this privacy statement to reflect changes in our practices or legal requirements. We will notify you of significant changes through our platform or via email.

Contact Us

For privacy-related queries or to exercise your rights, contact our Data Protection Officer at:

Email: privacy@customflow.ai
For general inquiries about our services, visit www.customflow.ai

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Cookie Policy

Last updated: January 10, 2025

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What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and enable certain features to function properly.

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Types of Cookies We Use
Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.

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Analytics Cookies

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 collects data including:

  • Pages visited and time spent on each page

  • Features and configurators used

  • General location data (country/region level)

  • Device type and browser information

  • Interaction with site elements

GA4 processes this data in a privacy-compliant way, with IP address anonymization enabled and data retention periods set to 14 months.

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Functional Cookies

These cookies enable enhanced functionality and personalization, such as:

  • Remembering your preferences

  • Saving configuration settings

  • Maintaining your session state

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Marketing Cookies

These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

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Cookie Management
How to Control Cookies

  • Browser Settings: You can manage cookies through your browser settings

  • Cookie Consent Tool: Use our consent management platform to adjust your preferences

  • GA4 Opt-out: Install the Google Analytics Opt-out Browser Add-on

 
Cookie List
Essential Cookies

  • session_id: Maintains your session state

  • csrf_token: Protects against cross-site request forgery

  • cookie_consent: Stores your cookie preferences

Analytics Cookies (GA4)

  • _ga: Main GA4 identifier (Duration: 14 months)

  • ga[site-id]: GA4 session data (Duration: 14 months)

  • _gid: Distinguishes users (Duration: 24 hours)

Functional Cookies

  • user_preferences: Stores your site preferences (Duration: 1 year)

  • configurator_settings: Saves your last configurator state (Duration: 30 days)

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Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or for legal compliance. We encourage you to review it regularly.

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